Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support.livzo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support.livzo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain items cannot be returned, including perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, and gift cards.

For health and hygiene reasons, sealed personal-care and cosmetic products cannot be returned after the seal has been broken, unless the item is faulty, damaged, or not as described. Please contact us before returning any item so we can confirm eligibility and provide return instructions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

United Kingdom 14-day cancellation right

If your order is delivered to the United Kingdom, you may cancel it within 14 days of receiving it without giving a reason. After notifying us, you have another 14 days to return the item. We will issue the refund within 14 days after receiving the returned item.

This right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons after they have been unsealed, or to other products excluded by law. These rights are in addition to your rights when an item is faulty, damaged, or not as described.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.livzo@gmail.com.